Sivasubramaniam VJun 12, 20224 minWhat is True Empathy in a Customer Engagement When it comes to client engagement, empathy is the buzzword by default. nearly everyone is seeking to be more compassionate in their...
Sivasubramaniam VMay 25, 20204 minCreating Customer-Centric EmployeesIn 1975, much of a company’s valuation was based on tangible assets. Four decades later, this percentage had dropped to just single...